Shipping Policy for Madaen Al-Omran Real Estate
Effective Date: 01-01-2025
Madaen Al-Omran Real Estate (“we,” “our,” or “us”) provides services such as property sales commissions, rental commissions, and related real estate services. As our offerings are virtual goods and services, the concept of “shipping” refers to the delivery of service confirmations, contracts, and digital documentation to our customers. This Shipping Policy explains how we process, deliver, and notify customers about their purchases.
1. Service Delivery Process
- Virtual Goods: Since our products are services, delivery occurs electronically via email, secure portals, or direct communication with our agents.
- Confirmation: Once an order or service request is placed, customers will receive a confirmation email detailing the transaction, expected timelines, and next steps.
- Documentation: Contracts, invoices, and receipts are delivered digitally.
2. Shipping Conditions and Duration
- Single Service Purchase (A): If one service is purchased (e.g., a rental commission), delivery of confirmation and documentation will occur within 1–2 business days.
- Multiple Services Purchase (B): If more than one service is purchased, confirmations may be sent in separate communications. Customers will be informed of each service delivery individually.
- Unavailable Services (C): If a requested service is temporarily unavailable (e.g., property not in stock or transaction pending), customers will be notified promptly with alternative options or revised timelines.
- Different Sources (D): If services involve multiple suppliers or external partners (e.g., legal verification, payment gateway, or property management), delivery may occur in separate stages. Customers will be informed of each stage via email or phone.
3. Multiple Shipments Policy
- Customers should note that multiple service deliveries may result in multiple postings to the cardholder’s monthly statement.
- At checkout, this possibility will be disclosed clearly to ensure transparency.
4. Customer Notifications
- Customers will be notified at each stage of service delivery via email, SMS, or phone call.
- Notifications will include details of the service purchased, expected delivery timeline, and contact information for support.
5. Exceptions
- Force Majeure: Delays caused by unforeseen circumstances (technical issues, regulatory delays, or external partner dependencies) will be communicated promptly.
- Customer Responsibility: Customers must ensure accurate contact details (email, phone number) are provided to avoid delivery issues.
6. Changes to Shipping Policy
Madaen Al-Omran Real Estate reserves the right to update or modify this Shipping Policy at any time to meet regulatory and operational requirements. Any changes will be reflected on this page with the updated effective date. Customers are encouraged to review this policy periodically.
7. Contact Us
For questions or concerns regarding this Shipping Policy, please contact:
Madaen Al-Omran Real Estate
Email: info@madaen-alomranc.om
Phone: +971-50-9002155
Website: www.madaen-alomran.com
